Frequently Asked Questions
General Company
Q1. Who is Gentueri?
Gentueri is a biotechnology company based in the United States that develops innovative, non-invasive sample collection, preservation, and preparation solutions for forensic, animal diagnostics, wellness, clinical, and research applications.
Q2. Where is Gentueri located?
Gentueri is headquartered and manufactures its products in Middleton, Wisconsin, USA.
Q3. What industries does Gentueri serve?
- Forensic laboratories
- Law enforcement and sexual assault response programs
- Clinical diagnostics and research labs
- Biotech, pharmaceutical, and nutrigenomics companies
- Other genetic testing companies
Q4. How long has Gentueri been in business?
Gentueri was founded in 2012 and has over three decades of combined expertise in sample collection technologies.
Q5. What makes Gentueri different from other sample collection providers?
- Patented swab and preservation designs
- Room-temperature DNA preservation
- High DNA recovery yields (e.g., GenSpin™ with SpermX™)
- U.S.-based manufacturing
Q6. Where are Gentueri products manufactured?
All Gentueri products are designed and manufactured in Middleton, Wisconsin, USA.
Q7. Does Gentueri ship internationally?
Yes, Gentueri distributes worldwide and works with forensic and clinical partners across North America, Europe, Asia, and beyond.
Q8. How can I request a free sample kit?
You can request a free sample directly through the website’s Request a Sample form at www.Gentueri.com.
Product FAQs: Collection
Q9. What is the CollectEject™ swab?
A swab that allows sample head ejection directly into tubes, enhancing DNA recovery while minimizing contamination.
Q10. What types of CollectEject™ swabs are available?
- Large Oral Swab
- Oral Swab (standard size)
- Trace DNA Swab (for low-template/touch DNA samples)
Q11. What is the GenSwab™?
An oral sample collection and preservation device containing a treated GenSaver® specimen card and attached foam swab designed to collect and preserve ambient DNA samples for over 30 years.
Q12. Do you provide complete collection kits?
Yes, Gentueri offers pre-assembled kits for oral DNA collection, sexual assault evidence collection, and forensic trace samples. Our forte is designing and producing custom kits that meet your requirements for traceability, preservation, and professional appearance.
Product FAQs: Preservation
Q13. How does Gentueri preserve DNA samples at room temperature?
Gentueri kits use desiccant pouches, chemical-treated cards, and airtight high-barrier packaging to stabilize DNA for years without refrigeration.
Q14. What is the GenPreserve™ Sample Collection Kit?
A kit with our GenDry GS Pouch containing a desiccant, a protective mailer and our GenSwab™ containing a foam swab attached to a GenSaver® treated specimen card that enables ambient storage for decades.
Q15. Are Gentueri preservation kits validated?
Yes, validation data shows DNA integrity and yield stability at room temperature for at least 14 days prior to processing and long-term archival storage.
Product FAQs: Sample Preparation
Q16. What is GenSpin™ with SpermX™?
A microcentrifuge basket system that recovers up to 80% of sperm DNA from sexual assault samples—significantly higher than traditional <30% recovery.
Q17. How does GenSpin™ improve forensic workflows?
It reduces manual handling, increases DNA yield, and is compatible with standard lab centrifuges and extraction methods with 95% DNA recovery from CollectEject™ swabs.
Technical / Performance
Q18. How much DNA can be recovered from a CollectEject™ Oral Swab?
Up to ~5 μg of DNA with high purity (A260/280 ~1.8), suitable for NGS, qPCR, and STR profiling.
Q19. Do Gentueri products work with existing lab workflows?
Yes, all swabs, kits, and GenSpin™ devices are designed to integrate with accredited lab workflows, automation, and forensic protocols.
Q20. Are Gentueri products ISO or FDA compliant?
Products are designed to meet ISO and FBI QAS guidelines. Specific compliance certifications can be provided on request.
Custom Kitting
What is Gentueri’s custom kitting service?
Gentueri’s custom kitting provides end-to-end design, assembly, packaging, and fulfillment of sample collection, preservation, or diagnostic kits tailored to your brand, workflow, and requirements.
What parts of the custom kit development do you handle?
We handle:
- Kit design & graphic branding
- Component sourcing & inventory management
- Assembly (manual, semi-automated, or automated)
- Packaging and label printing
- Storage, shipping, and distribution tracking
How does component sourcing work?
We provide or procure all kit components (swabs, cards, preservatives, packaging, labels) from trusted suppliers, handle quality checks, and manage inventory so you don’t have to.
Can I use my own components or supplier?
Yes. You can supply certain components; we’ll integrate them into the custom kit under agreed standards and timelines.
What certification or quality standards do you follow?
- ISO 7 class clean-room environment to protect specimen integrity
- Full traceability of kit batches and components.
How is inventory managed, and can I track kits?
Each kit is assigned a unique identifier. Components are stored in temperature-controlled conditions. Tracking is available from production through to shipping; you’ll receive notifications for key milestones.
What lead times should I expect for custom kits?
Lead times depend on complexity: design, component availability, customization, volume. Once all specs are finalized, Gentueri provides a timeline. Expedited options may be available.
How are brand graphics and packaging design handled?
We collaborate with you on branding and design concepts. Our design team will mock up artwork for packaging and labels, get approvals, and ensure the final product matches your branding requirements.
Is lab or regulatory validation part of the service?
Yes. We support validation of kits for forensic, clinical, or research use. This includes testing for sample stability, DNA yield, and any regulatory documentation needed.
How are kits shipped/distributed?
We pack kits to protect sample integrity and ship via carriers suited to the destination. We can do domestic and international distribution. Tracking is provided, and logistics are optimized to maintain quality.
Can I order small batches or pilot runs?
Yes. We accommodate pilot or small-batch runs to test workflows or proof‐of-concept before scaling to full production.
What are cost factors for custom kitting?
Costs depend on: number of components, kit complexity, volume, packaging design, regulatory/validation needs, shipping logistics. We’ll provide a detailed quote once we know your requirements.
How is confidentiality and IP handled?
We protect customer IP via nondisclosure agreements. All designs, processes, and data around your custom kits are kept confidential.
Applications & Use Cases
Q21. Who uses Gentueri kits?
- State and federal forensic laboratories
- Law enforcement agencies
- Genetic Testing Companies
- Animal Diagnostics
- Personalized Wellness/Nutrigenomics Companies
- Research universities and biotech companies
Q22. Can Gentueri kits be used for sexual assault evidence collection?
Yes, Gentueri provides specialized Sexual Assault Collection Kits that maintain DNA integrity and meet chain-of-custody requirements.
Q23. Are Gentueri kits suitable for mail-in genetic testing?
Yes, kits are designed for secure sample stability during shipping and are used in research and consumer genomics programs.
Support & Customer Success
Q24. How do I order Gentueri products?
Products can be ordered directly from Gentueri or through approved distributors. Contact sales@gentueri.com for details.
Q25. Does Gentueri offer training or support?
Yes, Gentueri provides product training, validation guidance, and responsive customer service to support lab implementation
Q26. Can Gentueri products be customized?
Yes, Gentueri offers custom swab designs, kit configurations, and private labeling upon request.
Q27. How do Gentueri products support sustainability?
Gentueri designs its collection and preservation products for ambient storage, which reduces cold-chain shipping requirements and overall environmental impact. We minimize the use of plastic and design products using more eco-friendly materials.
Q28. How quickly can Gentueri products be shipped?
Most standard kits and swabs are stocked for immediate dispatch. Customized orders require additional lead time depending on specifications.

